SHIPPING INFORMATION

Shipping Time 

Allow 1-2 days for processing your order.  Your order will ship on the next business day from the time your order is processed and payment has cleared.  The time needed to ship merchandise will vary depending on the shipment's destination and the particular time of year.  Customers should expect delivery within 2-5 business days from day of shipment. Once your order has been shipped, we will send you an email confirmation the day the merchandise is shipped. The email will contain the tracking number and shipping company. If there is a delay, we will contact you immediately. 

Shipping Methods

We ship via FedEx Ground & DHL Ground services to the lower 48 states.

·       Shipping costs are included if we are shipping FedEx Ground / DHL Ground only to the lower 48 states.

·       AK & HI must be shipped by AIR and those costs are additional and not included under our free shipping.

·       We do not offer COD. 

·       Air Rates can be found on the FedEx website by searching for rates from our zip code 50208 to your zip code. 

·       When needed, home delivery of freight items is $50 per order, not per item. Look for the residential shipping option available on some products.

Damaged Shipments

Once in a while packages get damaged in shipping, especially during the Christmas season when the shipping companies are busy. The manufacturers we work with will usually cover shipping damage under their warranty. Please see our warranty info page for more details.

Items that are damaged in shipping will be fixed by the manufacturer shipping replacement parts. Customers are responsible for replacing these parts, phone support is available if needed. If the item is not fixable by parts, the manufacturer may offer a return for a refund or to swap it with a new unit. This is at the discretion of the manufacturer. If there is no warranty on the product, or shipping damage is not covered under the manufacturer's warranty, customers will need to file a damage claim with the shipping company.  If it is determined that they are at fault, they may reimburse you for the damages.

When your purchase arrives, you should inspect it for damages.  If your item has minor damage, such as a broken headlight or mirror, we can send you out this replacement part. If your item has severe damage, you can refuse the item and, once we confirm the item was refused and that the damage was severe, we will send you a replacement item.

When you sign for your delivery, you must document all damage to packaging and product. If you sign the delivery receipt without documenting the product and packaging condition, it means you are accepting your delivery as is and no insurance claim can be filed for a replacement or replacement parts and you will be subject to replacement costs. Freight drivers know that they must wait for you to inspect your shipment so do not sign the delivery receipt until you have made a thorough inspection. If you are not sure what to do when you receive your shipment, contact us immediately while the driver is still there and we will assist you so you can be certain you follow the proper procedures.

If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier. Customers will need to file a damage claim with the shipping company.  If it is determined that they ae at fault, they may reimburse you for the damages.

All you need to do is contact X-Treme Scooter from the support page and they will take care of the issue, which is why the products come with warranties. The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Original shipping and return costs are non-refundable, which includes items originally purchased with free shipping.