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FREQUENTLY ASKED QUESTIONS
What forms of payment do you accept?
We accept Visa, Master Card, American Express, Discover and Pay Pal for transactions. All payments must be pre-paid in full before your order is processed. Sorry, no personal checks.
Will my credit card information be secure?
Absolutely! You can be sure that you are visiting a secure site. Any information given will be completely private and will not be released or sold. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. Visit our Privacy Policy for complete details on secure credit.
When will my order ship?
Your order will ship on the next business day from the time your payment clears and order is processed (1-2 business days). Once your order has been shipped, we will send you an email confirmation the day the merchandise is shipped. The email will contain the tracking number and shipping company. If there is a delay, we will contact you immediately.
Once my order is placed, how will I know the date of arrival?
You will receive an email with the tracking number. You can track the package on the shipping company's website and you will see the date of arrival. Shipping times are 1-5 business days. See Shipping Info for complete details. You can also log into your account to view your tracking number through the shopping cart from which you placed your order.
Will I be charged sales tax on my purchase?
New York residents will have sales tax added to the price of their purchase. Residents of all other states will not be charged sales tax for their online purchase.
Are mopeds and scooters street legal?
Yes, generally they are legal. By most standards they will fall under the classification of bicycles. In certain areas they fall under a sub category of motorcycles. But given their speed and power, in almost all cases, they do not require a license to drive.
If you follow basic bicycle laws of your region, wear a helmet, do not ride your moped or scooter on the sidewalk, and be visible to pedestrian and vehicular traffic during your ride, then you should be OK. However, regional or city legislation may have regulations that specifically apply to your moped or scooter.
It is your responsibility to know the regulations of your area prior to your purchase. We suggest that you contact your local law enforcement agency and your state's Department of Motor Vehicles for the most up to date and accurate information. Since laws vary from state to state, you are solely responsible for determining the legality of your moped or scooter in your state. We will not issue any refunds based on claims of unsatisfactory legal status.
Are parts for my moped and scooter products available to buy?
Yes, X-Treme Scooter has parts available. You can also find parts from your local moped and scooter stores as well as online from various parts websites.
How fast will the mopeds and scooters travel?
A range for the maximum speed of each product is indicated on the ordering page under product specifications. If a light-weight person is riding, it should travel at the top of the speed indicated. If a heavier person is riding, it may travel at speeds towards the bottom of the range indicated. The type of road surface also affects the speed.
How long does an electric scooter take to charge and how far will it travel?
The average electric scooter will take about 3-5 hours to charge fully from empty and will travel between 10-18 miles depending on the scooter, rider weight and terrain. Read the specifications of each scooter on the detailed product page.
What kind of warranty does my purchase come with?
The warranty begins the day the merchandise is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme Scooters will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs. X-Treme Scooters include Free Technical Support for the life of
the moped or scooter. See Warranty for complete details.
How many people can ride a scooter?
It is recommended that only one person ride at a time for their own safety. Some models can accommodate 2 people. Please read the product specifications on the ordering page.
Does my electric scooter come with a battery charger?
Yes, every electric scooter we sell includes a battery charger. The voltage range for the charger is 110V - 240V.
How much assembly is required for my new moped or scooter?
Most models are shipped 95% assembled and include assembly instructions. They can be assembled relatively easy with basic tools. All of the models come with a FREE tool kit. Free assistance is available through X-Treme Scooters technical support.
How safe is it for my children to ride these scooters?
The standard age for children to ride the gas/electric scooters is 8 years. However, the age may vary according to the child's weight and maturity level. Remember that children should always be closely monitored and supervised by a responsible adult at all times...and children should always wear protective gear such as helmets, knee pads and elbow pads when riding.
It is your responsibility to
know the regulations of your area prior to your purchase. We suggest
that you contact your local law enforcement agency and your state's
Department of Motor Vehicles for the most up to date and accurate
information. Since laws vary from state to state, you are solely
responsible for determining the legality of your moped or scooter in
your state. We will not issue any refunds based on claims of
unsatisfactory legal status.
What is a 4 Stroke Engine?
A 4-stroke engine has one power stroke for every two revolutions, and is fueled by gas. The industry started building their mopeds and scooters with 4-stroke engines because the 2-stroke engine didn't comply with the high emission standards in the U.S.A.
What is a 2 Stroke Engine?
A 2-stroke engine is characterized by the fact that it has one power stroke for every revolution, or cycle. 2-stroke engines have a high power-to-weight ratio, which makes them good for lawnmowers and scooters - maximum power with minimum weight. Their downside is that they run on a mixture of gas and oil, which may product visible exhaust.
What is the difference between chain-driven and belt-driven transmission?
Chain-driven transmission is more rugged than traditional belt-driven transmission, so it can handle all terrain moped and scooter riding.
Do I need to mix my own oil and gas to fuel the gas scooters?
If you purchase a gas scooter with a 2-stroke engine, you will need to mix unleaded gasoline and two cycle oil in the specified ratio for all of our 2-stroke engine products. The scooter will include an easy to use mixing bottle. The owners manual will state the mixing ratio which is usually 32:1.
What kind of maintenance do these gas-powered scooters require?
Some basic maintenance is required. If riding regularly, it's a good idea to check all the bolts in the scooter every couple weeks (you can use the wrench provided in the toolkit if adjusting is needed). You can also use lock tite on all of the nuts and bolts to prevent them from loosening. It's also a good idea to put some chain oil on the chain about once a month. Also, remember to always put the correct amount of 2-stroke oil in with the gas. Remember to review your owner's manual and follow all recommended maintenance.
How long has X-Treme Scooters been in business?
X-Treme Scooters has been in business since 1998 and still growing.
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